Pillar 7 Compliance Is Easy
What do you need to do to become ALTA Best Practice Pillar 7 complaint and how does eXcediant help you get there?
Standardized Complaint Intake
Title agencies are required to create a standardized form for the intake of customer complaints. eXcediant establishes one uniform form for every client that is convenient, easy to use and requires no login to complete.
Documentation & Tracking
Title agencies are responsible for keeping a record of complaints submitted by their customers. eXcediant provides cloud based electronic documentation and tracking for both the customer and the title agency.
Finally, title agencies will be responsible for defining the proper procedures in handling complaints. eXcediant DRM's flexibility and customization allows title agencies to create processes that are a perfect fit for them.
DRM Gives You Answers to The Questions That Matter Most
What is the complaint intake and resolution procedure?
eXcediant DRM allows you to create a process for handling and resolving disputes. The complete department, user and level customizations allow you to transfer and/or elevate the issue to the right person to resolve the issue quickly and effectively.
How are consumer complaints tracked?
Keep an active record of your customer complaints and provide easy tracking tools for your customers. There is no login required for your customers; and your agency can reference any complaint at any time with cloud based storage.
Are complaints analyzed on a regular basis and what is the process?
Proper reporting can help any company thrive. Our advanced categorization, filing and reporting features allow your company to analyze your complaint data thoroughly.
How are employees trained with regard to this policy?
Our truly unlimited DRM solution allows for unlimited users, disputes and records all hosted in the cloud. This gives your company complete flexibility to train your employees with a process that makes sense for you.